Shared Living Rentals (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, submit a housing inquiry, join a waitlist, schedule a tour, apply for housing, complete authorized screening, become a resident, make a payment, submit a maintenance request, or use resident features.

1. Information We May Collect

Depending on how you interact with us, we may collect:

➡️Contact information: Name, email address, telephone number, mailing address, and emergency-contact information.

➡️Housing inquiry information: Desired move-in date, room preference, occupancy information, housing needs, and responses to shared-living fit questions.

➡️Application information: Identity-verification information, rental history, references, employment or income information, and other information requested as part of the application process.

➡️Screening information: Information needed to request an authorized tenant-screening report and information received from a screening provider.

➡️Scheduling information: Telephone or video appointments, tour requests, confirmations, cancellations, and related communications.

➡️Rental information: Rental agreements, addenda, notices, inspection records, move-in and move-out documentation, and resident communications.

➡️Payment information: Rent and fee payment records, balances, receipts, and transaction information. Payment-card or banking information may be processed directly by a third-party payment provider.

➡️Property-management information: Maintenance requests, repair records, incident reports, complaints, policy-violation records, and communications with management.

➡️Accommodation information: Information voluntarily provided when requesting a disability-related reasonable accommodation or modification.

➡️Communication information: Emails, text messages, call records, form submissions, and other communications.

➡️Technical information: IP address, browser and device information, referring pages, pages visited, approximate location derived from an IP address, cookies, and similar website-use information.

Please do not submit Social Security numbers, financial-account information, medical records, or other sensitive information through a general inquiry form unless the form specifically requests that information through an approved process.

2. How We Use Information

We may use information to:

➡️ Respond to housing inquiries and explain next steps.

➡️ Evaluate room availability and potential shared-living fit.

➡️ Manage waitlists and availability notifications.

➡️ Schedule telephone conversations, video conversations, screenings, and property tours.

➡️ Verify identity and process housing applications.

➡️ Request authorized tenant-screening reports.

➡️ Make and document housing decisions.

➡️Provide notices required when a consumer report affects a housing decision.

➡️Prepare and administer rental documents.

➡️Process and document rent, fees, refunds, and other transactions.

➡️Communicate with applicants, residents, co-residents, and authorized contacts.

➡️Manage maintenance requests, repairs, inspections, safety concerns, and resident reports.

➡️Evaluate reasonable-accommodation or modification requests.

Protect residents, applicants, the property, and management from fraud, misuse, safety threats, or unlawful conduct.

➡️Maintain business, tax, insurance, legal, and property-management records.

➡️Improve our website, forms, communications, and services.

➡️Comply with applicable laws, court orders, and legal obligations.

3. Tenant Screening and Consumer Reports

When an applicant reaches the appropriate screening stage, we may request authorization to obtain a tenant-screening or consumer report from a third-party screening provider.

Screening information will be used only for a legally permitted housing purpose.

If information in a consumer report contributes to an adverse housing decision—such as denying an application or imposing different terms—we will provide the notice required by applicable law. The screening company does not make the final housing decision.

The Federal Trade Commission explains that housing providers using consumer reports must have a permissible purpose and must provide an adverse-action notice when a report contributes to an unfavorable housing decision. FTC tenant-screening guidance

4. Text Messages, Calls, and Email

We may use the contact information you provide to communicate about:

➡️Your housing inquiry or application.

➡️Requested appointments and reminders.

➡️Screening and tour instructions.

➡️Waitlist or availability updates you requested.

➡️Rental documents, payments, maintenance, safety, or resident matters.

➡️Other housing-related services you expressly requested.

Providing a telephone number does not, by itself, authorize unrelated promotional text messages. When separate consent is required for automated or marketing messages, that consent will be requested through the applicable form.

You may opt out of marketing text messages by replying STOP. You may request help by replying HELP. Message frequency may vary, and message and data rates may apply.

Opting out of marketing messages does not prevent us from sending nonmarketing communications that are reasonably necessary to manage an active inquiry, application, payment, rental relationship, maintenance matter, emergency, or legal notice when otherwise permitted by law.

You may unsubscribe from marketing emails using the unsubscribe link included in those messages.

5. How We May Share Information

We do not sell personal information.

We may disclose relevant information to:

➡️Tenant-screening and identity-verification providers.

➡️Payment processors and financial-service providers.

➡️Website, form, scheduling, communication, and resident-portal service providers.

➡️Maintenance professionals, contractors, utilities, and property-service providers when needed to perform authorized work.

➡️Attorneys, accountants, insurers, and other professional advisers.

➡️Government agencies, courts, law enforcement, emergency responders, or other parties when ➡️permitted or required by law.

➡️A property owner, purchaser, successor, or authorized management company in connection with a legitimate property or business transfer.

➡️Other parties when you direct or authorize us to disclose the information.

We seek to limit disclosures to information reasonably necessary for the applicable purpose.

6. Reasonable-Accommodation Information

If you request a disability-related reasonable accommodation or modification, we may collect information reasonably necessary to review the request when permitted by law.

Accommodation and disability-related information will be:

➡️Used to evaluate and administer the request.

➡️Shared only with people who reasonably need the information.

➡️Kept separate from routine property records when practical.

➡️Disclosed when authorized by you or when otherwise permitted or required by law.

Please use the designated accommodation-request process rather than submitting medical details through a general inquiry or maintenance form.

7. Data Retention and Disposal

We retain information only as long as reasonably necessary for the purpose for which it was collected and for legitimate housing-management, contractual, tax, insurance, safety, dispute-resolution, and legal purposes.

Retention periods may vary depending on:

Whether the person became a resident.

The type and sensitivity of the information.

Applicable limitation periods and recordkeeping requirements.

An active dispute, investigation, claim, or legal hold.

Requirements imposed by law, insurance, or an authorized housing program.

When records are no longer reasonably needed, we take appropriate steps to delete, destroy, anonymize, or de-identify them. Consumer-report information must be disposed of using reasonable measures designed to protect against unauthorized access or use. FTC Disposal Rule guidance

8. Cookies and Analytics

We may use cookies, analytics tools, and similar technologies to:

➡️Operate website features.

➡️Remember user preferences.

➡️Understand website traffic and performance.

➡️Identify technical problems.

➡️Improve website usability and communications.

You may be able to control cookies through your browser settings. Disabling cookies may affect how certain website features operate.

9. Information Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Please use caution when transmitting sensitive information online and use only the designated secure process when one is provided.

10. Children’s Privacy

The website and housing inquiry process are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through the website.

Information about a minor household member may be provided by a parent, legal guardian, or person legally responsible for the housing application when reasonably necessary for a lawful housing purpose.

11. Your Choices and Requests

You may contact us to:

➡️Ask what contact information we maintain about you.

➡️Correct inaccurate contact information.

➡️Withdraw marketing consent.

➡️Request deletion of certain information.

➡️Ask questions about how your information is handled.

Some requests may be limited when information must be retained for an active application or tenancy, payment record, legal requirement, safety matter, pending dispute, or another legitimate housing-management purpose.

This section does not promise privacy rights that do not apply under the relevant law.

12. Third-Party Websites and Services

Our website may link to or use services operated by third parties, including screening, scheduling, payment, mapping, or communication providers.

Those providers may collect information under their own privacy policies and terms. We encourage you to review their policies before submitting sensitive information.

13. Changes to This Policy

We may update this Privacy Policy when our practices, services, or legal obligations change.

The updated policy will be posted on this page with a revised Effective Date. Material changes may also be communicated through another appropriate method when required.

14. Contact Us

Questions or requests concerning this Privacy Policy may be submitted to:

Shared Living Rentals
Email: [email protected]
Telephone:
Mailing address:
Website: